If you have signed yourself up for a class on The Energy Lab’s MindBody website with your account, you will be charged for that class if you do not cancel yourself out at least 12 hours before the class start time. If you have a monthly unlimited class package, your account may be charged for the rate of one drop in class if you late cancel. If you have trouble canceling out of a reserved spot or have extenuating circumstances, please either call us at 909-798-1800 or email info@energylabfitness.com. All class fees must be paid in advance. Class packages are non-refundable.
If you have signed yourself up for a class on The Energy Lab’s MindBody website with your account, you will be charged for that class if you do not cancel yourself out at least 12 hours before the class start time. If you have a monthly unlimited class package, your account may be charged for the rate of one drop in class if you late cancel. If you have trouble canceling out of a reserved spot or have extenuating circumstances, please either call us at 909-798-1800 or email info@energylabfitness.com. All class fees must be paid in advance. Class packages are non-refundable.
For all training appointments, kindly give at least 48 hours cancellation notice. For most training appointments – private and small group – upon booking your appointment and securing your time, prepayment is required. If cancellation is necessary and done 48 hours prior to your appointment, you will not be charged for that appointment time. Late cancellations will be charged, or depending on the circumstances, the appointment can be rescheduled.
For small groups, the entire group books, prepays and commits to that time. The group as a whole can cancel at least 48 hours in advance or reschedule, but if one or more members of the group cancel themselves, they will still be charged unless their other group members agree to pay the private or 2-person session fees if the group number drops to one or two.
To cancel, please inform your trainer directly, call us at 909-798-1800 or e-mail info@energylabfitness.com.